Value and Quality in Open Source
Sep 6th, 2008 by sharps
As I’ve said before - if you are trying to grow a business based on Subscriptions and Open Source Software that is already freely available then everything else you provide - productization and certification, consulting and support has to be the best. Red Hat, unlike many of it’s competitors has decided to make technical support services a key differentiator. That takes investment and commitment but it pays off in the long term when it comes to subscription renewals. Don’t underestimate the value of loyalty :
We’re constantly checking how we’re performing and one of the latest customer satisfaction surveys we’ve commissioned for JBoss has just been published - the above chart came from the survey. While there’s always room for improvement I think we’re doing well both in terms of quality and value of our services.
[...] report on JBoss. Also it doesn’t correlate with our own (sponsored) satisfaction surveys (like this). I find it strange that WAS scores so well and Weblogic scores so badly - putting them in seventh [...]